If the amount you send does not match the amount when the order was created, the order will be adjusted to that amount and will be suspended untill your decision.

If you use the same message for the recipient as in a previous order (either by mistake or intentionally within a standing order), a duplicate order will be created in our system. This happens if the wallet address and currency in the new order is the same as the previous one. The system will automatically […]

If you forget to add a message for the recipient to the order payment, the payment will not be applied to the order. In practice, this means that the order will not change status and will still appear as a new order, even though we already have the payment on the account. It is therefore […]

Unfortunately, this is one of the few things we can’t help you with. What you send once to the blockchain network is final and irreversible. When entering an address, always check that at least the last 5 characters of the address you enter match the characters in your wallet.

If a duplicate payment is sent by a mistake, the system will automatically create a new order for the same amount in the Suspended status. Information about its creation will be sent to your email and you can decide whether you want to execute the order with the current rate or have the payment refunded.